Shipping & Policy 2018-07-04T20:53:55+00:00

SHIPPING AND RETURN POLICY

Shipping

We ship in most countries of the world: you can select your shipping destination at checkout.

Orders are safely and securely delivered to your home with the best shipping carriers.

All shipments are insured for the whole value of the product.

For USA  final shipping costs will be shown after you input your shipping address at checkout.

Shipping and handling for International Orders will be calculated once your order has been received. We will then contact you with your total shipping.

Orders shipped outside the USA may be subject to duties.

If you have specific shipping questions or if you have special shipping needs, please contact us at customerservice@michelesafra.net.

Return Policy

If you wish to return your purchase(s) for a refund or exchange, just contact us at customerservice@michelesafra.net

We will guide you and assist you step by step. Once the return process has been explained, you will have to contact a courier of your choice to schedule the pickup of the merchandise you are returning.

Please remember that we cannot accept returns on products that have been customized especially for you.

After you contact us to return an item(s) eligible for shipping, we will be happy to process your return under the following terms and conditions:

  • We must receive returns or exchanges within 10 days from the date of delivery.
  • All items must be returned in unused condition in the original packaging. Beaded items must include the replacement bead packets as they were originally attached to the items.
  • Any used, damaged, or altered items, or anything Michele Safra Interiors,  considers questionable will not be accepted and will be returned to the customer.
  • Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
  • The customer is responsible for the cost of return shipping, import duties (if any) and any insurance.
  • Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
  • Refunds will be credited to the credit card used to make the purchase.
  • Sale items are final sale and do not qualify for returns, refunds, or exchanges.
  • If you have any questions as to whether an item can be returned, please email us at customerservice@michelesafra.net

 

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